If you need to return one or more of your items, please send them to:
Us with pets
Please enclose a copy of the order confirmation or invoice. It is not a requirement, but the expedition goes faster if you complete and send this return form.
You can buy a return label here:
0-1 kg return label
1-5 kg return label
5-10 kg return label
10-15 kg return label
15-20 kg return label
When the payment has been completed, you can collect your return slip and package label on the receipt page.
The return slip and your purchased package label will also be sent to your specified e-mail address.
Once we have received your return package, our customer service will process it as quickly as possible. If your return order meets the conditions for return, we will make sure to refund your purchase.
First, you need a printer before you can make a return if you want to use our cheap labels, as you have to print these out and put them on the box that needs to be returned.
Reimbursement of the full amount can only be made if the item is returned in essentially the same condition and quantity, and the right to this therefore expires if you use the item in a way that obviously significantly reduces the item's sales value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store.
A significant deterioration can occur if the product has been used (e.g. if you have eaten some of the treats or you have let your dog sleep in the dog basket).
When returning used goods, Us with Pets reserves the right to demand compensation for depreciation, which is determined by professional staff at Us with Pets based on the resale value.
A second-hand fee can amount to 15 – 75% of the product's original selling price, and the right of withdrawal can be waived for hygienic reasons in the case of individual sealed products, such as flea remedies and other medicines.
According to the legislation, consumers may only handle the product as they would have been able to in a business.
Used goods must be returned within 30 days of receipt. It is always a good idea to save the original packaging until you have decided whether you want to keep the purchase or not.
Lack of packaging can in some cases mean that the sales value of the product is reduced. If an item is received back and is damaged due to poor packaging, Us with pets is deprived of any responsibility to refund the value of the item.
Business customers: For business customers, there is no right of withdrawal, unless otherwise agreed in writing. Business customers are considered private companies, public institutions, associations, foundations and independent institutions. Address for return (after completed form).